Customers are always the end users of the product or service that you provide, and as such it is crucial to consider and evaluate their feedback after using said products. In order to do this it is essential that companies establish a method to asses feedback to monitor customer satisfaction. By doing this they can […]

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When it comes to improving productivity at work, most companies would suggest that employees work harder. However, what if I told you that you can increase productivity by�creating smarter process to streamline your workers ( work smarter, not harder). Although it is much easier for smaller business to implement these changes. Increasing productivity with smarter […]

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Under ISO 9001:2008 standard you shall have 6 mandatory documented procedures for • clause 4.2.3 Control of documents • clause 4.2.4 Control of records • clause 8.2.2 Internal audit • clause 8.3 Control of nonconforming product • clause 8.5.2 Corrective action • clause 8.5.3 Preventive action These documented procedures have to be controlled in accordance […]

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Congratulations! If you have gained your ISO Certification you have reached an internationally recognised standard of excellence. However, are you really getting the full marketing potential out of all your investment and hard work? The key to getting the best marketing from your certification is both visibility and helping your clients understand the significance of the […]

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Here are the 5 top reasons to hire and use a ISO 9001 consultant in order to improve quality in your business. 1. Attain ISO 9001 Certification the Right way. Many companies acquire ISO 9001 certification for all the wrong reasons, usually because it is specified as a requirement for doing business with an existing […]

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Organisations, for the most part, are staffed by people who want to do the right thing to do their job to the best of their ability. In the course of doing their job, they sometimes encounter problems in getting things done. What happens when problems are encountered, largely determines whether or not an organisation has […]

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When dealing with quality of the products/services within your company, it is very important for managers to be present supervise every step in the process of manufacturing their products/services for sale. The ISO 9000 family, are a set of standards aimed at helping organizations meet their highest possible quality guidelines. It is a crucial certification […]

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